Questions on product purchase storage, maintenance, repair or document publication, etc.
Q: Can we purchase a part from your company?
A: You can purchase it through a distributor or dealer. However, it is not covered by our product warranty as you perform disassembly/assembly by yourself.
Q: Can we purchase grease from your company?
Q: Although we would like to replace a Joint being used, its type designation is not shown on your catalog or website. Can you create it?
Q: Do you accept an order for product repair?
Q: We'd like to store an unused product as a spare item. Please advise us how to store it.
Q: We have an unused product that has been stored for several years. ls it possible to use it as is?
Q: Is grease filled in the product before shipment?
Q: What is the brand name of the grease filled before shipment?
Q: Can we use a grease that is different from the one filled in the product before shipment from your company?
Questions on product purchase storage, maintenance, repair or document publication, etc.
Q: Is it possible to use a rotary joint for operation with no rotation, intermittent rotation, or low-rotation speed (a few rotations per minute)?
A: You can purchase it through a distributor or dealer. However, it is not covered by our product warranty as you perform disassembly/assembly by yourself.